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Media Release - Melissa Norfolk Web Design Score 97.03% For Customer Satisfaction
The judging process for the 2004 Australian Achiever Awards for Melbourne's Internet & Computer Services & Supplies category was completed on 18th February.
Melissa Norfolk Web Design scored a highly recommended 97.03%.
Now into a seventh year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a businesses' own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy and worthy of praise.
The award system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last twelve months can be viewed at www.achiever.com.au
Some of the comments Australian Achiever received from Melissa Norfolk Web Design clients are:
"Melissa has really helped my business. Always keeps up to date and always trying to improve. Very innovative and cost effective. Knowledge is amazing."
"Very clever and does a lot for the money. Takes care of my needs very well. I recommend her."
"Very efficient. They have helped me immensely. A very patient person. Nothing is ever a problem."
ENDS: For verification of this report, please call Geoff Harwood, Director, Australian Achiever. (03) 8503 7763.
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